Currently, we support Allen Bradley ControlLogix and CompactLogix PLCs via Ethernet/IP. Older PLCs such as SLC500, MicroLogix and PLC5 (enhanced versions), as well as micro 800 series should work, but have not been tested.
We are currently working on support for Modbus TCP, and OPC UA, as well as collecting production data from SQL databases, such as Microsoft SQL.
If you have a device that you would like to connect to, please contact us and we will work with you to get it connected.

Currently, we offer free onboarding and training to all cusotmers that consist of:

• An online meeting to discuss your requirements
• Data entry to configure your plant structure, downtime categories and assistance with configuring your data sources
• A 1 hour online training session to show you how to use the system and configure dashboards
• A follow up meeting to ensure you are getting the most out of the system

A server is required at your site that connects to your machines and forwards data to the cloud using the Line Interpreter client software. The server can be a physical server, or a virtual server. The Line Interpreter client only stores configuration data, and is very lightweight. Suggested minimum specifications are 2 CPU cores, 8GB RAM, and 20GB disk space. We also suggest creating a DMZ network for the server for increased security.

Pricing is based on a monthly subscription model, with a minimum 12 month contract. The monthly fee is based on the number of monitoring points connected to the system.

We deply a new cluster of virtual servers for each customer, and your data is stored in a database on these servers. This gives us the flexibility to deploy your servers in the location of your choice, such as Australia, USA, or Europe.

We support chromium based browsers, such as Google Chrome, Microsoft Edge, and Safari, as well as Firefox. We do not support Internet Explorer, as it is no longer supported by Microsoft.

Yes. However, we recommend using a tablet or larger device for the best experience as the dashboards are designed for larger screens.

We offer support via email. We also have a helpdesk system that allows you to submit support tickets.